Purchory help
Find the next useful step.
Search common questions about receipt capture, review, account access, privacy, and deletion.
Browse all help topicsSelf-service first
Questions about using Purchory.
Search account access, receipt review, returns, warranties, privacy, or deletion.
6 help topics
Purchase memoryHow do I save a long receipt?
Use the camera flow in the Purchory app. One receipt can include up to five ordered image sections when the paper is long.
Purchase memoryWhat should I check after capture?
Check the merchant, date, total, tax, and item details before confirming. Fields that need attention should tell you what to review.
Purchase memoryDoes Purchory guarantee a return or warranty?
A saved receipt can support your own return or warranty follow-up, but Purchory does not guarantee eligibility, coverage, or a refund.
AccountWhat if I cannot access my account?
Use the password-reset path in the app. If you remain locked out, contact support without sending a password, access token, or receipt image by email.
PrivacyCan I request deletion without the app?
Use the public data-deletion page. It is designed to start a verified request without requiring app installation or an active session.
PrivacyWhat should I avoid sending to support?
Do not email receipt images, payment details, passwords, access tokens, or full identity documents. Start with the minimum information requested by the support path.
Still need help?
Tell support what you were trying to do.
Do not include a password, access token, receipt image, or payment detail in your first message.
Contact support